Window balance and hardware repair
Windows that won't stay up, cranks that won't turn, sashes that bind. Single-hung, double-hung and casement.
A window that slams shut when you let go has a failed balance, not a broken window — and it's a 45 to 90 minute repair. We service balances, cranks, locks and hardware on single-hung, double-hung and casement windows.
What this repair actually is
A single- or double-hung window holds its sash up with balances: spring or spiral mechanisms hidden in the side jambs that counterweight the glass. When one fails, the sash drops. A casement window uses a crank operator with a geared arm; when the gears strip or corrode, the crank spins without moving the sash.
Why it fails faster in Northeast Florida
Casement operators are the clearest example of the salt problem in this corridor. The gearbox sits at the bottom of the frame where condensation collects, and coastal air corrodes the gear teeth until they round off and skip. Balances suffer differently — Florida's daily thermal cycling works the spring far more than a temperate climate does, and a balance rated for a certain number of cycles simply reaches that number sooner here.
Signs you need it
- The window won't stay open without something propping it
- The sash falls when you let go
- A casement crank turns freely without moving the window
- The sash binds, racks, or sits crooked in the frame
- The lock won't reach the keeper
How we do the work
- Identify the window type, manufacturer and balance system
- Remove the sash and inspect both balances — they fail in pairs more often than not
- Match and fit replacement balances rated for the sash weight
- Replace or rebuild casement operators where the gearing has stripped
- Reseat the sash, check square, and test that it holds at every height
Looking for this repair near you?
We're a mobile service, so there's no shop to drive to — we come to the property. That covers Jacksonville and the beaches, St. Augustine and Ponte Vedra, Palm Coast and Flagler Beach, and south through Orange City and DeLand.
Duval County
Jacksonville · Jacksonville Beach · Atlantic Beach · Neptune Beach · Baldwin
St. Johns County
St. Augustine · Ponte Vedra Beach · St. Johns · Fruit Cove · Elkton · Hastings
Flagler County
Palm Coast · Flagler Beach · Bunnell
North Volusia County
DeLand · Orange City · DeBary · Lake Helen · De Leon Springs · Pierson
Questions about window balances & hardware
Can you match balances on an older window?
Usually. Balances are identified by length, weight rating and clip type rather than brand. Genuinely obsolete systems occasionally need an ordered part.
Do you replace glass?
Our focus is hardware — balances, operators, locks and tracks. For glass we'd point you to a glazier rather than pretend it's our trade.
My window is under warranty. Should I call you or the manufacturer?
Call the manufacturer first. If the hardware is covered, use it. We're the better call when the warranty has expired or the manufacturer no longer supports the product.
Other repairs we handle
Roller replacement
The repair we do most. Worn rollers are why a door drags, sticks, or takes two hands. We fit sealed stainless assemblies rated for coastal air.
Track repair & replacement
A worn track destroys new rollers within months. We clean and straighten where we can, and replace the bottom track when it's past saving.
Locks & handles
Broken latches, handles that spin, doors that won't lock. Most are a same-visit fix with hardware we carry on the truck.